Privacy Policy

Render Swarm Cloud Render Farm is hereinafter referred to as “we”, “us”, “our”. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can delete your information.

Article 1. Scope of data we collect

1.1. Information you create or provide to us

1.1.1. If you wish to use our services, you must register with Render Swarm Cloud Render farm and create an account under which you provide us with personal information. You can also choose to add more information to your account. The e-mail address and your password act as login data for access to your account.

1.1.2. When registering on our platforms for the purpose of using our services, this means you agree with our Terms & Conditions. We collect your email address, your name, or a freely selectable user name, and other content you create.

1.2. Your activity

We collect information about your activity in our services, which we use to do things like sending an email that can assist you to use our services easier.

1.3. Cookies

1.3.1. We use so-called cookies and similar technologies on our platforms. We may choose to gather cookies relating to data and traffic generated when your smart-phone or computer is connected to the website such as your IP address, the type of browser used, the length of time you spend logged in, and so on.

1.3.2. You can configure your navigation software so that the cookies are saved or rejected according to your choice. You can also configure your navigation software so that the acceptance or the refusal of the cookies is punctually suggested to you, before a cookie may be saved. Although these measures continue to make it possible to visit our platforms, the use of our services and the functionality of our platforms may be restricted.

1.4. Your Goggle user’s data

Under your permission, we may access to read your Goggle user’s data which might include your public profile information and files in Drive so that you can use your data on our system without any upload.

1.5. Other data

If the processing of personal data is necessary and such processing is not permitted by a legal basis, we generally obtain the consent of the data subject.

Article 2. The purpose of data collection

2.1. Provide our services

We use your information to the extent necessary to deliver our services with the full functionality and to provide better services to all our users.

2.2. Improve our services

We also use your information to ensure that our services are working as intended and to make improvements to our services. This data is collected, without limitation, in order to our legal obligations and may also be used for statistical purposes in order to analyse the way in which the website is used, and by how many people, and in order to improve the website by adapting it to your needs and tastes.

2.3. Communicate with you

We use information that we collect, such as your email address, to interact with you directly. For example, we may send you a notification when we would like to let you know about special offers, upcoming changes or improvements to our services.

Article 3. Security in relation to your account

3.1. We commit to protect the private lives of the users of our services.

3.2. You are entirely and solely responsible for access to your account. You undertake not to permit the usage of your account by any unauthorized third party for any reason whatsoever. We cannot be held liable for any identity theft or fraudulent use of your account or for any loss or damage thereby arising.

Delivery Policy

The present Delivery Policy is part of Render Swarm Cloud Render Farm’s Terms & Conditions.

Your order will be processed immediately after you make a successful payment via payment gateways. If you choose to pay by credit card or bank transfer, you would need to contact us via email at renderswarm@ockamindia.com or the Chat on WhatsApp button on our website in order to confirm your order.

Upon receipt of your order, our rendering service will be performed to you in accordance with the terms applicable to the service we published on our website. Your balance is deducted as per usage until nil. Further recharge is required to continue service.

If you have any questions, do not hesitate to contact us. We are happy to talk to you.

Non-Disclosure Agreement

At Render Swarm Cloud Render Farm, customer trust is our top priority. Moreover, user protection is always the thing we aim to, so we have Privacy Policy and Terms & Conditions available on our website.

A non-disclosure agreement (also referred to as an NDA or Confidentiality Agreement) is a legal contract that Render Swarm Cloud Render Farm (‘”Render Swarm“) promises to strictly keep certain information confidential.

To apply this agreement, please follow these steps below:

Step 1. Download the NDA file

Please click this link to see the attached NDA: Non-Disclosure Agreement

Step 2. Fill in your information then sign this NDA

Step 3. Send the signed NDA to our email: renderswarm@ockamindia.com

Step 4. We will sign and send the signed NDA to your email

If you have any difficulties or questions, do not hesitate to contact us for further support. We are always happy to talk to you!

Refund Policy

The present Refund Policy is part of Render Swarm Cloud Render Farm’s Terms & Conditions.

In order to ensure the customers’ benefits, Render Swarm Cloud Render Farm commits to refund you with rendering credits for eligible cases.

To place a refund for rendering jobs on Render Swarm Cloud Render Farm, you would need to contact us via email at renderswarm@ockamindia.com or the Chat on WhatsApp button on our website.

Please have your user-name available and provide a reason for your request in order to speed up your refund process.

If there are any refund requests for a rendering job on Render Swarm Cloud Render Farm, our technical team will investigate the issues and their original cause and then will help you resolve them.
Please follow the following instances to see what Render Swarm Cloud Render Farm will consider eligible for refunds by the value of rendering credits that it took to render:

A job has failed due to our system’s error.
An incorrect frame caused by our system’s error.
An error in the calculation and deduction of credits due to our system’s error.

The instances Render Swarm Cloud Render Farm will consider ineligible for refunds as follows:

A system failure or an incorrect frame caused by customers’ error, even if the analysis system did not warn about any missing assets or any errors.
A customer requests a refund due to the difference in the rendering cost between the actual render and our Cost Estimator or our Preview Render feature. (Please keep in mind that the estimated cost from our Cost Estimator or our Preview Render feature is for reference purposes only, the actual cost might be higher or lower than the estimate.)
There is no proof that a system failure took place during the rendering process, which led to an incorrect frame. (You had better have render tests before actual renders).

If you have any questions, do not hesitate to contact us. We are happy to talk to you.

Storage Policy

Render Swarm Cloud Render Farm is hereinafter referred to as “we”, “us”, “our”.

This Storage Policy, a part of our Terms of Service, is meant to help you understand how long we store your output files.
We allow our users to store the output files on our render farm for a total of 30 days from the date the renders are completed.
We will send a notification to your email address, after 7 days from the date of notification to you, your output files will be permanently removed.

You should backup by downloading them to your own computer, storing them on your Google Drive/Dropbox, or by any means.

If you have any difficulties or questions, do not hesitate to contact us for further support. We are always happy to talk to you!